Support Policy

At POLY SHINE, customer satisfaction is our priority. We are committed to providing timely assistance and reliable support for all our customers. Whether you have questions about products, orders, returns, or general inquiries, our support team is here to help.

1. Customer Support Services

We provide support for the following:

• Product information and guidance
• Order-related inquiries
• Return and replacement assistance
• Complaint resolution
• General customer support and feedback

2. Support Availability

Our customer support team aims to respond to all inquiries as quickly as possible. Response times may vary depending on the nature of the request and business hours.

3. Contact Information

For assistance or support requests, please reach out to us through the following channels:

Email: polyshine62@gmail.com
Phone: +91 8826335491

4. Response Time

• Email inquiries: Within 24–48 business hours
• Phone support: During regular business hours
• Support requests submitted on holidays or weekends may require additional processing time.

5. Customer Responsibilities

To help us assist you efficiently, please provide accurate information including:

• Order details (if applicable)
• Product name
• Description of the issue
• Photos or supporting information when necessary

6. Complaint Resolution

We value customer feedback and aim to resolve complaints fairly and efficiently. Our team will review concerns and provide suitable solutions wherever possible.

7. Policy Updates

POLY SHINE reserves the right to modify or update this Support Policy at any time without prior notice.

Thank you for choosing Homric by POLY SHINE. We are committed to serving you with quality products and dependable support.