Return Policy

At POLY SHINE, customer satisfaction is important to us. We are committed to delivering high-quality products under our Homric brand. Please review our return policy carefully before making a purchase.

1. Eligibility for Returns

Products may be eligible for return only if they are received in any of the following conditions:

• Damaged during transit
• Defective or leaking products
• Incorrect item delivered
• Missing items in the order

To initiate a return request, customers must notify us within 48 hours of receiving the order.

2. Return Conditions

To qualify for a return:

• The product must remain unused and in its original condition.
• The item should be returned with original packaging, labels, and invoice (if applicable).
• Product images or proof of damage may be requested for verification.

3. Non-Returnable Items

The following products are not eligible for return:

• Opened or used products
• Products damaged due to misuse or improper handling
• Promotional or clearance items
• Requests made after the return period

4. Return Approval Process

Once your return request is received, our team will review the information provided and verify the issue. Approved requests will proceed for replacement or refund processing.

5. Refund Policy

If approved, refunds (if applicable) will be processed within 7–10 business days through the original payment method. Processing times may vary depending on banking or payment providers.

6. Replacement Policy

For eligible cases, POLY SHINE may provide a replacement product instead of a refund based on product availability.

7. Shipping Charges

Shipping charges, if applicable, are generally non-refundable unless the return is due to a product defect or company error.

8. Contact Us

For return-related assistance, customers can contact our support team through the contact details available on our website.

POLY SHINE reserves the right to update or modify this Return Policy at any time without prior notice.